FAQs

Accounts & Trade:

- I’m new to Fielden Factors, do you only supply to the Trade?

- What is a Credit Account?

- How do I log in to my account?

- I have an account with you, can I view my balance / pay my bill / re-print my invoices?

- How do I view my invoices?

- How can I get a quote?

Product / Others:

- How can I get access to Trade prices?

- I’m looking for something and can’t find it on your website, can you help me?

- How can I check a product’s stock availability?

- Can you supply me with a product sample?

- Do you offer a paint mixing service?

- Do you offer a timber cutting service?

- Do you offer Tools for hire?

- Where can I find technical information on a product?

Deliveries / Returns:

- Can I have my goods delivered?

- How much do you charge for delivery?

- Will you deliver my materials exactly where I need them?

- Can I collect instead of having it delivered?

- Can I return and item and/or cancel a delivery?

Contact & Feedback:

- What are the opening hours of my local branch?

- What are the contact details for my local branch?

Balance & Invoices:

- How do I pay by BACS

- Can I pay my account balance by Direct Debit?

- How do I pay a lump sum off my account balance?

- Can I pay off my invoices electronically?